Job Details

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Harvard University
  • Position Number: 3087628
  • Location: Cambridge, MA
  • Position Type: Business - Human Resources

Training Program Manager | Harvard University (


The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

The Training Program Manager is responsible for the planning, implementation, and evaluation of all Harvard University Employee Credit Union (HUECU) training programs, including onboarding and technical training, DEI training, and Management Training. The HUECU Training program will serve over 140 Harvard University Employee Credit Union (HUECU) staff at all levels of the organization. This role oversees and manages training delivery, ongoing needs assessment, program planning, course design, curriculum development, and reporting as the program launches and continues to evolve to meet the varied and changing needs of the Credit Union workforce. Also, selecting and managing training vendors brought in to deliver outsourced trainings. This position reports to the HUECU Director of Human Resources and manages the Training Specialist.

Position Description:

  • Manages all aspects of the HUECU training programs, including annual planning, communications, instructor selection and oversight, internal instructor support, vendor management, and program evaluation.

  • Regularly ensures the delivery of courses, including curriculum development for all departments at the Credit Union.

  • Collaborates with the Sr. Team, Managers, Center for Workplace Development (CWD), HR, and other internal colleagues as needed for program development and strategic alignment of programs and services.

  • Evaluates the current learning management system to ensure it is the best product to meet our needs. Oversees and backs-up administration of Learning Management System (LMS).

  • Analyzes workforce trends, training records, statistics, program evaluations, and best practice data to continuously improve program offerings.

  • Oversees the administration of courses. Facilitates remote and in-person trainings.

  • Manages program evaluation; will develop regular reports on programs including service metrics and overall fit. Summarizes key findings and develops recommendations; prepares reports appropriate for varied internal and external audiences including project documents, presentations, reports for Sr Team, and briefings for leadership audiences.

  • Responsible for effective management of one direct report, including hiring and orientation, training and development, workflow and performance management, time and attendance, and the promotion of an inclusive and innovative work environment

  • Other duties as required or requested.

Basic Qualifications:

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.

  • Bachelor's Degree (or equivalent experience) in Human Resources, Business Administration, Education, or relevant field and a minimum of 5 years' experience designing, delivering, managing, implementing, and evaluating larger scale training programs. Bachelor's Degree can be substituted for four additional years' experience.

Additional Qualifications & Skills:

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.

  • A flexible "can do" attitude and approach to the work.

  • Adobe InDesign, Microsoft Project, Visio, or other related technical skills desired.

  • Capacity to develop and maintain strong professional relationships across the organization and to work collaboratively with colleagues.

  • Demonstrated excellence in organizational, presentation, and facilitation skills.

  • Effective communication and influencing skills, both written and oral, with the ability to clearly and concisely share information and ideas with a range of audiences.

  • Experience with selecting and administering a Learning Management System (LMS) preferred.

  • Experience working in banking or finance field a plus.

  • Graduate certificate in training and development preferred.

  • Instructional design and content creation experience.

  • Proactive in identification and communication of issues or barriers that may impede an initiative or compromise its success and critical thinking skills to identify and determine alternative solutions/approaches.

  • Proficiency with Microsoft Word, Excel and PowerPoint, Zoom (or similar online conferencing software) necessary.

  • Resourceful and able to work independently.

  • Strong experience with project and program management.

  • Strong research and analytical skills, and the ability to effectively synthesize, organize and display data.

  • Supervisory Experience preferred.

Working Conditions:

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department's current presence on campus.

Harvard University Employees Credit Union (HUECU) is an on-campus community and all positions are based in Boston and Cambridge.

The majority of jobs at HUECU are hybrid remote/office. During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full time. When appropriate, remote work must be performed in a state in which Harvard is registered (CT, MA, MD, ME, NH, NY, RI, NH, and VT). Additional details and expectations will be discussed during the interview process.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage:

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard's Coronavirus Workplace Policies website:


  • M - F / 7.00hrs per day / 35.00hr per week default schedule but additional hours will be expected depending upon business needs.

  • Late afternoon/early evening/some weekend hours will be expected due to meetings and events.

Additional Information:

Please note:

  • Harvard University requires pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control) check.

  • Harvard University is unable to provide work authorization and/or visa sponsorship.

  • This position has a 90-day orientation and review period.

Commitment to Equity, Diversity, Inclusion, and Belonging:

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.


Harvard University Employees Credit Union plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard University Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

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