Job Details

Northeastern University
  • Position Number: 3709348
  • Location: Oakland, CA
  • Position Type: Instructional Technology and Design

Academic Instructional Technologist - Classroom and Engagement

About the Opportunity

The Academic Technologies (AT) team at Northeastern University (NU) seeks a motivated, self-starting individual to be a member of our dynamic team as an Academic Instructional Technologist.

The successful candidate will be a key link between the AT team and the teaching and learning community at NU, including faculty, staff, students, the Provost's office, EDGE, CATLR, the colleges, network campuses, and business/support units, as well as outside users and partners.

There are two primary goals of this role:

  • To help partners understand and utilize media and engagement tools for teaching and learning, especially in using our Microsoft Teams integration with Canvas, using tablets in the classroom, and including developing custom advanced workflows that support personalization.

  • This role will also collaborate with other ITS technical infrastructure staff (within Academic Technologies and in other departments such as Digital University Solutions and Experience and Customer Experience) to identify opportunities for improving the fit between Northeastern's innovative use cases and the services offered by Microsoft Teams, Panopto and other media and engagement platforms used for teaching and learning.

    This is a hybrid role, with some days remote and other days worked in-person on one of Northeastern's campuses. This role will be based out of Mills College at Northeastern University, where most in-person work will be performed, so a standard commute to Oakland on many days should be expected.

    There may be up to 30% travel to other Northeastern University locations. While in-person work will be performed primarily on west coast campuses, the role will provide online consultation, training, and ticketing support for the Northeastern global community.

    At Team ITS, your success matters as much as the mission. Learn more about our flexible, highly dynamic, and values-first culture at


  • Demonstrated experience integrating current and emerging technologies in support of teaching and learning

  • Degree or certificate in instructional design, instructional technology, or three years of experience as an instructional technologist, including classroom support and training.

  • Experience with Office365 and Microsoft products, especially Microsoft Teams and an LMS-Zoom integration is required.

  • Proficiency with common educational technology tools (Canvas, Panopto, Poll Everywhere, Miro, LTI standards, etc.)

  • Experience consulting and training on transforming teaching using advanced classroom technology. This experience should include digital whiteboarding, leveraging virtual meetings to enhance the classroom experience, and using classroom technology to facilitate all modalities of teaching

  • Experience consulting instructors on teaching with mobile devices, preferably iPads in addition to other laptop and mobile devices.

  • Facility with learning new productivity tools and workflows and the ability to work in a number of systems

  • Ability to work collaboratively with colleagues to process migrations.

  • Familiarity with accessibility principles and best practices as it pertains to teaching and learning experiences

  • Experience in higher ed, or other academic or research community environment

  • Excellent interpersonal communication skills

  • Ability to clearly identify the teaching and learning goals of faculty members and provide relevant, practical solutions using the available technology solutions

  • Ability to troubleshoot issues, perform root cause analysis, work with vendor contacts and support systems, and collaborate directly with the ITS Customer Experience organization to resolve faculty and student support requests

  • Ability and willingness to learn new technologies and remain current in developing trends in the teaching and learning community

  • Ability to create and collaborate on curriculum, training opportunities, and training materials in support of the adoption of educational technology

  • Ability to communicate and document clearly

  • Demonstrated strong writing skills

  • Desire for continuous self-improvement and maintenance of skills through training and demonstrated commitment to professional growth

  • Curious by nature and unafraid of asking questions

  • Self-starter, with a proven track record for creativity and initiative

  • Able to prioritize multiple projects and work streams in a fast-paced environment


  • 2-4 years of experience supporting academic technologies, instructional design, and/or course development experience in a higher education environment.

  • M.S. degree in educational technology, instructional design, or related field

  • Experience supporting instructors as they integrate Teams into their Canvas environment.

  • Experience with learning analytics and data driven improvement of student outcomes

  • Experience with accessibility standards and creating accessible teaching and learning materials

  • Knowledge of service management and ITIL processes


    Faculty Engagement
    • Proactively reach out to faculty regarding new technologies and pedagogical techniques capable of improving learning outcomes or of resolving existing support requests.
    • Support ServiceNow Tier-2 and 3 escalations.
    • Provide in-person and remote consultations on best practices in the utilization of classroom and general educational technology tools to improve student outcomes.
    • Coordinate communities of practice, in cooperation with other AT staff and CATLR.

    • Collaborate with other areas of the NU teaching and learning community (CATLR, EDGE, the Colleges) to provide a holistic approach to teaching and learning both in-person and online across the global NU community.
    • Collaborate with other departments within Information Technology Services, including Digital University Solutions, to leverage infrastructure and expertise throughout the division.
    • In collaboration with end-users and systems-facing AT and ITS staff, gather requirements for, implement, and administer learning management environment solutions that are responsive to end-user needs.

    Academic Technologies Solutions Development
    • Provide pedagogically-informed consultation to AV and DigiU on technology standards, configurations, and classroom design challenges in the classroom to support pedagogically focused classroom design decisions.
    • Support the testing, planning, development, and implementation of academic technologies into the NU learning environment.
    • Provide consultation on the curriculum for basic classroom training that DigiU creates and suggest ways that more advanced workflows can be templatized for training or support by other training and support staff such as instructional assistants.
    • Participate in meetings with our vendors to advocate for better support for higher education use cases.
    • Operate outside standard business hours when mission-critical systems are experiencing outages or degradation in service.
    • Attend educational technology centric conferences relevant to the mission of AT at NU. Contribute knowledge to the Academic Technologies team of technology, practices and trends from the field that influence teaching and learning with technology.
    • Support the standardization of classroom design, consultation, training and support services on Northeastern's global campuses.

    • Create and maintain Service-Now knowledgebase documentation according to ITS standards and oversee junior staff knowledgebase efforts.
    • Develop, present, and maintain training sessions and workshops, both online and in-person, relevant to AT services and resources.
    • Interface with senior management to organize and contribute to internal documentation, external documentation strategy, and communication strategy.

    Team Operations
    • Mentor junior and student staff.
    • Actively communicate progress and participate in reviews with technical staff and senior management.
    • Demonstrate a commitment to Academic Technologies' values of Purpose, Growth, Presence, and Contribution.
    • Other relevant duties as assigned.

    The expected hiring range for this position is USD $73,535 to USD $93,755, based upon the position's scope and responsibilities.

    Position Type

    General Administration

    Additional Information

    Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

    Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit

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